FAQ
Shopping
Placing an order is simple. Read the details below to learn how easy it is to place an online order.
Add to Cart
To add an item to your cart, click the ‘Add to Cart’ button on the product page.
Review Shopping Cart
After you finish shopping, review all items in your shopping cart to verify before submitting an order.
Proceed to Checkout
When you are ready to submit your order, click the orange shopping cart locating in the upper right corner, and click the orange ‘Proceed to Checkout’ button.
Account Login
Returning Customers: Click ‘Sign in’ to log into your account using the same email address and password you used to create your account. If the email address used to set up your account is no longer valid, please contact Customer Support.
New Customers: New customers will need to complete the required fields for shipping and billing. A new account can be created after checkout.
Submit Order
Review all the information you have entered. If everything is correct, click ‘Submit Order Now’ to complete the order. Do not click ‘Submit Order Now’ more than once, or the system will duplicate your order. An order confirmation will appear on your screen with your invoice number. We recommend printing a copy of your order confirmation page for your records. We will also email a copy of your order to you.
Setting up an account will simplify the ordering process. You can order and check out without an account however some information such as shipping offers, special delivery and payment options will only be available with an account. DFA members will only receive special pricing with an account login.
Yes, you can set up an online account as a non-member.
Yes, while our core business is to help support DFA members, you can still purchase the products we offer through our site.
Payment
We accept the following payment methods on dfafarmsupplies.com:
Credit Cards
Visa
Mastercard
American Express
Discover
Milk check deduct or net terms, for DFA members with an account
Shipping and Delivery
Shipping times vary depending on the item ordered. Your item will ship as soon as it becomes available and you will not be charged until the item ships.
Standard Ground orders are delivered Monday through Saturday, excluding major holidays, within the United States. Saturday deliveries will vary based on customer address. We do not currently offer shipping to addresses outside of the U.S.
To ship to a different location, without an account, type in a different shipping address other than your billing address. If you log in with an account, select one of the designated shipping addresses that appears in your account ship-to or type in a different shipping address.
Orders
To change an order that has not moved into production, you may view and edit any open orders in your Account page. You will need to have be logged in to your account.
To place an order, select the items you would like to purchase, enter the quantity and click the Add to Cart button. To obtain your member pricing you must be logged in with your account. Continue to the shopping cart to view all items in your current order and proceed to checkout.
To cancel an order that you have not completed, go to the Shopping Cart and delete all items from the open order. To view In Progress orders, go to My Account page and click on the My Orders link. You will need to be logged in to your account to view these orders. To cancel an order that has been placed, please contact a customer support representative here. You may call customer support at 866-591-2925 or orders@dfafarmsupplies.com.
To change a standing order, go to My Account and My Orders. Here you will see a list of all orders. If you are able to edit or change a standing order an edit button will appear. If you see no edit button, contact a customer support representative here. You may call customer support at 866-591-2925 or orders@dfafarmsupplies.com.
If an order has not been completed, you can change the products and quantity in the shopping cart. To edit the quantity of an item, type in the new quantity in the QT box and then click the Update Shopping Cart button. To remove an item from the shopping cart and order, click the trash can icon underneath the applicable item row. To view the products orders, quantity and ship date of an order go to My Account and My Orders. Here you will see a list of all orders. If you are able to edit or change a standing order an edit button will appear. If you see no edit button, contact a customer support representative here. You may call customer support at 866-591-2925 or orders@dfafarmsupplies.com.
To look at a list of your reoccurring orders, including when those are scheduled to release, look at My Account and My Orders. This will pull up a list of all reoccurring orders.
My Account
To view a history of all orders placed online, Go to My Account (found under your name in the top navigation bar). On the My Account Page, click My Orders. This will display a list of orders to your account showing the Order #, Date, Ship To, Status and Order Total. Click View Order to view the details of a specific order.
To view invoices, click on My Account and then click the My Invoices link. This will show a list of invoices to your account.
To view any credit balances you may have, click on My Account and then click the Company Credit link. A page will display showing you Outstanding Balance, Available Credit and Credit Limit totals. A list will also display changes to these limits and dates when the transactions occurred.
On the My Account page you are able to view and change Contact Information, and Account Information. To update any other account information such as payment methods, please reach out to our customer support team here. You may call customer support at 866-591-2925 or orders@dfafarmsupplies.com.
Contact Customer Service for returns and replacements.
Help
To reset or change your password click here.
You may call customer support at 866-591-2925 or orders@dfafarmsupplies.com.
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